Frequently Asked Questions

Everything you need to know about shopping with Urbano Fashion.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's portal to monitor your delivery in real-time.

What is your return and exchange policy?

We offer a 15-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund.

Do you offer international shipping?

Currently, Urbano Fashion ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.

How do I ensure I pick the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and offer 'Buy Now, Pay Later' options through select financial partners.

Are the colors of the products accurate?

We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions during photography, slight color variations may occur.